FAQ
What makes your services unique compared to other Virtual Assistant companies?
Our services are specifically designed to meet the needs of therapists and mental health professionals. We offer tailored support that includes managing client intake, scheduling, billing, and more. Our deep understanding of the mental health field allows us to provide specialized assistance that enhances your practice and frees up more time for patient care.
What qualifications and experience do your Virtual Assistants have?
Our Virtual Assistants come with diverse backgrounds, many having experience in healthcare administration, mental health practice management, and business support. They receive ongoing training in HIPAA compliance, client confidentiality, and best practices in the mental health industry, ensuring they are well-equipped to support your practice.
Can I choose my Virtual Assistant?
Yes, you can select a Virtual Assistant who best fits your needs. After an initial consultation to understand your preferences and practice requirements, we provide you with a shortlist of qualified candidates. You will have the opportunity to meet them and choose the one that aligns best with your practice.
How can a Virtual Assistant benefit my mental health practice?
A Virtual Assistant can handle administrative tasks like scheduling, billing, and insurance claims, allowing you to focus on patient care. They can also manage communications, organize documents, and streamline day-to-day operations, making your practice more efficient and reducing your workload.
What is included in your service fees?
Our service fees cover a range of administrative tasks, including appointment management, billing, and maintaining client records. Depending on your selected package, additional services such as social media management and marketing support may also be included.
How do retainer fees work for your Virtual Assistant services?
Retainer fees provide you with a set number of hours per month during which your Virtual Assistant is available to assist you. This ensures consistent support and allows tasks to be completed without the need for micromanagement or additional costs for each small task.
What are the working hours of your Virtual Assistants?
Our Virtual Assistants offer flexible hours based on the needs of your practice. While most work during standard business hours, we can arrange evening or weekend availability depending on your requirements.
What is your process for new client intake?
Our intake process begins with a consultation to understand the specific needs of your practice. We gather details about your workflow, scheduling preferences, and administrative requirements to ensure a smooth and customized onboarding experience.
How do you select and hire your Virtual Assistants?
We follow a thorough hiring process, including background checks, skills assessments, and interviews, to ensure our Virtual Assistants meet the high standards needed to support mental health professionals. Each assistant is trained in industry-specific protocols and confidentiality regulations, such as HIPAA.